For most of us, thinking about our hot water system is something we just don’t do until there’s an issue. But did you know hot water systems need to be serviced on a regular basis? If they don’t receive regular servicing, problems can arise sooner than they should, and you may have unexpected and potentially untimely problems. In this blog, we’ll dive into why servicing your hot water system is important, and we will help you determine whether you need to service yours. Be sure to always call a professional plumber like DCM Plumbing when you do. 

How often does your hot water system need to be serviced?

Well, it depends on what make, model, and type of water heater you have. Generally speaking, it is as follows:

  • Electric/gas: We recommend a minor service every six months and a major service every five years. The minor service involves carefully lifting the temperature and pressure relief valve to release pressure, and performing a visual inspection of the drain line and unit itself for any leaks, blockages, or wear and tear. This minor service can be performed by the dwelling occupant. A major service is recommended once every five years and must be performed by a licensed professional. 
  • Continuous/instantaneous flow: once a year.
  • Heat pump: once a year.
  • Solar: once every five years.

It is crucial to regularly service your hot water system to ensure optimal performance and longevity. If you don’t, it could lead to problems down the road.

What are hot water systems?

As you may already know, hot water systems are a crucial part of any home – there’s nothing like a hot shower after a long day’s work, and no one likes doing the dishes with cold water. Hot water systems can be electric or gas, or even solar-powered, and they come in a whole host of different sizes, ranging from around 25L to 400L or more.

Why do hot water systems need to be serviced?

Like any other appliance in your home, hot water systems require regular servicing from a licensed professional to guarantee smooth operation. If not serviced properly, there are a variety of things that could go wrong:

  • Your hot water system may start leaking, leading to water damage in your home. 
  • Water heaters are prone to rust and, if left unattended, may need replacement.
  • A poorly maintained hot water system could result in higher energy bills.
  • They can overheat if not properly looked after, which can lead to a fire.
  • They may simply stop working altogether – and it could happen when you least expect it.

Signs that your hot water system needs servicing

As mentioned previously, hot water systems should be serviced on a regular basis; however, if you notice any of the following issues, you should get your water heater looked at immediately:

1. Water not getting hot, or not as hot as it used to

If your hot water doesn’t seem to be getting hot enough, or it’s taking a long time for the water to heat up, then you should call in a professional and get your system serviced.

2. There is a leak in your hot water system

A number of problems can cause a hot water system to leak, including poorly fitted pipes, a defective pressure relief valve, a damaged tank, or high water pressure. Again, if you notice a leak, it’s best to call in a professional and have them look at your water heater.

3. Your hot water system starts making strange noises

If your water heater starts making a banging, rumbling, hissing, sizzling, ticking, screeching, or screaming noise, or generally any noise you haven’t heard it make before, then it’s important to hire someone to come out and take a look. There are a whole host of problems that can cause your water heater to make strange noises, and an early intervention can help avoid serious issues. 

4. Your hot water system is old or outdated

On the side of your hot water system, there should be a label from the manufacturer – this should tell you the date the system was installed. If you can’t see a  label or the installation date isn’t shown, then you should be able to use the serial number to determine the age of your unit. An older system will need more regular servicing, and depending on the age, it may need to be replaced.

5. The hot water system is constantly turning on and off.

Due to age, wear and tear, and other factors, water heaters can start randomly turning off and on. This can be a frustrating problem and should be addressed by a professional as soon as you have the chance.

If you notice any of these issues, contact DCM Plumbing today to arrange an in-depth servicing of your hot water system.

What are the benefits of servicing your hot water system?

From what we’ve already seen in this article, some of the benefits of regularly servicing your hot water system can be: 

  • If serviced regularly, your hot water system is less likely to leak or overheat.
  • Servicing your water heater can prevent sediment build-up and other problems, which might lead to strange noises or even a system failure.
  • A regularly serviced water heater will last longer than one that’s neglected, sometimes even years longer. 
  • Another benefit of servicing your hot water system is that it can help save you money on your monthly energy bills. A poorly functioning water heater is less efficient and therefore uses more energy to produce the same results.

Contact DCM Plumbing for all your hot water system needs

When you choose to service your hot water system, remember that you’re not only keeping it running smoothly, you’re also prolonging its life.

DCM Plumbing is a family-run team of professional plumbers. Our team is dedicated to supplying a professional plumbing and drainage service throughout the Gold Coast. We have been servicing residential and commercial properties since 2002 within Burleigh Heads and throughout the Gold Coast region. Contact us today for all your water heater servicing needs.

Having a burst pipe can be a nightmare for homeowners. You risk the possibility of losing property and having your house or business damaged. As critical as these issues are, it can be tricky to figure out what causes a burst water pipe on your own.

Our burst pipe experts at DCM Plumbing and Drainage can help you identify the signs of a burst water pipe and fix them for you, but first, let’s dive into what causes a burst water pipe and some ways that you can identify it.

Signs of A Burst Water Pipe

Increased water bill

Higher than usual water consumption on your water bill could be a sign that you have a burst water pipe.

A change in water pressure

Another sign of a possible burst water pipe are changes in water pressure from your taps. If it’s a trickle one minute and then full-force the next, you could have a problem!

Damp marks on the walls, ceiling or floor

Noticed some damp marks in your home? This could be a sign of a potential burst water pipe and should be looked at ASAP. 

Puddles or boggy areas around the garden

If you notice some puddles or boggy areas in your garden and don’t know where they came from, you could be dealing with a burst water pipe.

Brown or smelly water

Another common sign that you may have a burst water pipe is if there is brown or smelly water coming out of your taps. This is because a burst pipe can become contaminated by the elements due to the rupture. 

If you notice any of these problems in your home, be sure to call a qualified plumber today.

Causes of a Burst Water Pipe

High Water Pressure

If your water pressure is too high, it can put stress on your pipes and cause them to burst. To determine whether you have high water pressure, you can have a plumber check the pressure in your home. If it is too high, they can install a pressure reducing valve to help fix the problem. A pressure reducing valve, sometimes called a water pressure regulator, is a safe and relatively inexpensive way to reduce the pressure in your pipes, thus reducing the likelihood of a bursting pipe.

Corrosion of The Pipe

Pipes that have been corroded by rust can burst and cause water damage to your home. If you think your pipes might be corroded, it’s important to call a plumber to inspect them. The plumber can replace any corroded pipes and help prevent a burst pipe.

Deterioration of The Pipe

Another common cause of a burst water pipe is simply that the pipe has deteriorated. This can be due to age or damage. Think your pipes might have deteriorated? Then book an appointment with DCM Plumbing today, and we can arrange a visit to check your pipes and make sure to prevent any serious issues.

A Blocked Pipe

Blocked pipes don’t merely slow down the flow of water; if left unattended, they can trigger a burst pipe. However, you don’t need to go through the stress of sorting out a blocked pipe yourself, as DCM Plumbing can get it sorted for you in no time.

Temperature Changes

Cooler weather and large fluctuations in temperature cause your pipes as well as the dirt and soil surrounding them to contract and expand, which can lead to them bursting. This problem is exacerbated when temperatures reach 0 degrees and below as water expands when it freezes, which can then put internal pressure on the pipe, potentially leading to a rupture. 

Poor Installation

Unfortunately, poor soldering and general shoddy workmanship can occur on occasion, and this can wreak havoc on your pipes. This is why it’s crucial that if you notice any of the signs of a burst water pipe, you should contact a plumber immediately to help diagnose the problem. 

What To Do If You Suspect A Burst Water Pipe

  • Stop using all water in or outside the house (including taps, washing machine, dishwasher and toilets).
  • Locate the water meter and make a note of the digits on the meter (including the red digits and dials).
  • Re-read the meter in an hour (remember, don’t use household water during this time).
  • If the digits have moved, it’s likely that a leak is present.
  • Turn off the water supply at the meter immediately to avoid excess water usage charges and call a licensed plumber.

The team at DCM Plumbing is made up of fully licensed burst pipe plumbers on the Gold Coast. We provide same-day service, and we can help you avoid a burst pipe causing damage to your home and property. Contact us as soon as you suspect that you may have a burst pipe and we will get it sorted. 

Wouldn’t you like to know what to do if your toilet is not flushing properly? You could save yourself a tidy sum of money if you knew how to solve the occasional problem of a toilet not flushing as it should, or when it won’t empty when flushed.

Over centuries, toilet designs have changed radically. Unfortunately, despite the many years of engineering progress, no one has been able to come up with a toilet that never has a flushing problem. But there is some good news! 

You can correct your toilet’s flushing problem quickly. Once you can determine the reason why your toilet won’t flush, you are halfway towards fixing the problem. But how can you tell what the problem is?

That’s why we’re here. In this post, we’ll be discussing the problems of toilets that won’t flush. We’ll also look at how you can fix the problem without having to spend money on a plumber’s services. 

Common Reasons Why Your Toilet Won’t Flush and How to Remedy Them.

There are various reasons why your toilet isn’t flushing properly. They include:

1. Your Toilet is Clogged

One of the most common reasons why the toilet in a home won’t flush properly is because the toilet is clogged. A toilet gets clogged often when too much toilet paper (or items that should not be in a toilet), gets flushed down it. 

Items like paper towels, balls of hair, nappy liners, feminine hygiene products, dryer sheets, cotton swabs, and so-called flushable wipes are things that should not go down a toilet. Some toilet paper brands that have superior strength can also cause toilet blockages.

So how can you tell that your toilet is blocked?

You can identify a clogged toilet this way: when you flush, water enters the toilet bowl, and the water level rises. The time it takes for the water level to drop tells you the extent of the clog. So you should wait for a few minutes to see how long it takes for the water level to fall. 

If it drops quickly, you can tell that the clog is only partial. The clog is more severe if it takes a longer time for the water level to drop after you flush. 

So how do you unblock a blocked toilet?

The first thing to do is to wait till the water level reduces. This is so that you can have some more room to work on the clog without causing a mess on your toilet floor. It also saves you from having to bail water out of the toilet bowl.

You can try any of these different methods to try and unclog your toilet:

You can use a toilet plunger 

There are two types of plungers. The first style is a sink plunger. These have rubber cups shaped like a small toilet bowl. Most times, the rubber cups are red in colour. These aren’t the types you use for your toilet.

The second type of plunger is the toilet plunger. This type of plunger has cups with a bell-shaped appearance. These cups are often black in colour. To use it for unclogging your toilet, insert the plunger into your toilet. Tilt it a little to allow water inside the cup. This creates suction. 

With short, quick plunging strokes, suction the materials clogging your toilet out of it. Ensure that while making your suctions, you do not allow air to enter the cup. This will break the suction and defeat your aim.

why toilet won't flush

You can use a toilet auger 

A toilet auger is a tool similar to a plumbing snake. This tool is designed to prevent inadvertent damage to the toilet. All you have to do is insert the end of the auger into the toilet’s drain hole and move it around. It will take hold of the debris clogging your toilet. 

what to do when your toilet won't flush

You can use warm water

If you do not have a toilet plunger or auger, don’t worry. There’s a manual method that will work just as well. It’s called a manual flush. 

What you have to do is fill up a rubbish bin  or other vessel with a few litres of warm water. Pour the water quickly into the toilet bowl and wait for about 10 minutes. This should allow the clog to slip through the pipe. 

If there are no results, you could add a little liquid dish detergent. Then wait for another 20 or 30 minutes to see if the detergent will provide enough lubrication to let the clog slip through the pipe.

2. When the Problem is With the Outlet Valve 

Another reason your toilet isn’t flushing properly may be an issue with your toilet outlet valve or washer . When you remove the toilet’s tank lid, you will see an apparatus called the outlet valve .

The flush buttons move the outlet valve which in turn allows water to empty out of the toilet tank and into the bowl to flush away the contents.  If the valve gets stuck or the washer deteriorates, the water will not empty from the tank correctly and your toilet will not flush properly.

It is possible to carefully remove the outlet valve to check for signs of deterioration or reasons for it to be stuck. If it’s stuck, you can grease the outlet valve with some lubricant spray and then reinstall it. If the valve is beyond repair, you can buy a replacement at a hardware store. If the rubber washer looks bubbled or perished, this can also be replaced.

3. Low Water Tank Level

Another reason why your toilet isn’t flushing is because the water in the toilet tank is too low. Most toilets need to empty at least 80% of the tank’s total capacity to ensure a proper flush. If the tank’s water level is low, the toilet will only flush partially. And if it’s completely empty, the toilet won’t flush at all.

How do you remedy this situation? You can do any of the following:

Check the toilet’s water isolation valve

If it is turned off, turn it on and wait till the water refills to the correct level. Then flush the toilet to ensure that it’s flushing properly again.

4. Clogged Rim Holes 

The rim holes are the holes that let water into the toilet bowl from the tank. They can get clogged with mineral deposits if the water contains high concentrations of calcium, lime, or other minerals. 

This issue is rare, but you can check your toilet’s rim holes to see if they are blocked. Use a piece of wire. Insert it into each hole. This act may dislodge the blockage and resolve the issue. You can also add some vinegar to the toilet tank or clean the holes with a toilet cleaner made specifically to remove mineral deposits.

What To Do When Your Toilet Still Won't Flush

There is a time to call in a plumber to handle your toilet that won’t flush. If you don’t understand how to go about these DIY methods of unclogging your toilet, then you need the help of a professional. You also need a professional if you have applied all the methods discussed above, and the toilet still won’t flush. 

At this point, a licensed plumber who has the expertise to fix the issue is what you desperately need. Here at DCM Plumbing and Drainage, we are just the right guys for you.

At DCM Plumbing and Drainage, we have 20 years of experience fixing all kinds of issues with toilets. We deliver high-quality plumbing services at pocket-friendly rates. We have special tools and training to provide all kinds of plumbing and drainage solutions. We are customer-friendly, and our team is dedicated to supplying a professional plumbing and drainage service throughout the Gold Coast.

Do you need help with your toilet that won’t flush or any other plumbing service? Then don’t delay. Contact us now!

As a homeowner, one of the things you should know is how to fix a leaking tap. Why is this important?

Forget the endless and irritating drip-drip-drip sound that comes with having a leaking tap, another problem is that it will cost you in wasted water if you don’t stop that tap from leaking. 

Let’s find out how you can go about fixing leaky taps! But first, why did your tap begin leaking and what tools will you need if you’re going to stop your tap from leaking?

What to Know Before You Attempt Fixing Leaky Taps

The first thing to know before you fix a leaking tap is the reason for the dripping. It could be due to any of the following:

  • The major culprits are usually deteriorating or broken washers 
  • A breach, crack or gouge in the tap seatings. 
  • The tap’s washer has become too hard to close fully, and this is what causes the dripping; because the tap is unclosed
  • The tap washer is the wrong size or was installed incorrectly
  • The jumper valve or valve seating is worn out
  • The tap’s O-ring is loose or corroded

What Do You Need to Fix a Leaking Tap?

Now that you know what could cause your tap to leak, the next question would be how to fix the leaking tap. 

Before we discuss the steps to stop a tap from leaking, you will need to have your basic tap fixing tools ready.

The best tool you can get is a tap fixing kit containing all the equipment you would need to fix your tap. You can get this from a plumbing store near you. However, if you cannot get hold of the tap fixing kit, don’t worry. Get each of these tools instead, and they will help you get the job done:

  • A set of spanners or shifting wrenches (shifters). You may need different sizes of spanners in case the nuts on your taps are not the same size, or just an adjustable spanner.
  • A set of pliers
  • A washer and O-rings or tap cartridge to replace your damaged one. Ensure that you get the correct size that matches the damaged washer.

You need to know the type of tap that you have. This will determine if you need to replace a damaged washer or a damaged cartridge.

If what you have installed is a traditional tap, then you need a washer. Traditional taps have washers and O-ring seals, and the dripping may be as a result of damage to either or both.

Tap Fixing Kit

But if what you have is a flick mixer tap, then what you need is a new cartridge. Flick mixer taps have cartridges instead of washers. 

Flick Mixer Tap

Steps to Take to Fix a Leaking Tap

Once you have the tools, fixing leaky taps is the next step. So, to stop the tap from leaking, take the following steps:

1. Turn off the water supply system:

The first thing to do is to turn off the system that is responsible for the flow of water to the tap. This will ensure that water does not keep running and cause a mess while you are carrying out the repairs. You can do this by turning off the tap at your water meter, or the isolation valve that controls the leaking tap.

Once done, then turn on the tap to remove any remaining water in the tap pipes.

2. Remove the tap handle and any other decorative parts of the tap:

Put these parts in a safe place, a ziplock bag, or some other isolated area or worktable. This is to ensure that no part is missing and you can assemble your tap properly once you are done fixing the leak.

You may need a screwdriver to do this, depending on the kind of tap you have. For some taps, all you need to do is to unscrew the button at the top of the tap, and the handle will come off. If the button proves difficult, you may need to lubricate it.

As you remove any part of your tap, ensure that you note the arrangement of the parts so that you do not have a difficult time when you have to put them back together again.

3. Remove the Skirt, Shroud, or Cover plate:

For some taps, this part will come off by itself once you remove the handle. For others, you will need to unscrew it with a spanner. If it is held in place by adhesives, you may need a set of pliers to pry it off.

You may also need to remove the tap bonnet with a spanner or shifting wrench. 

Whatever you disassemble, make sure that you note how it was placed before removing it. This will help you when you have to put the tap together again.

4. Replace the damaged washer, cartridge or O-ring:

After removing the skirt, tap bonnet or shroud, you will see the damaged washer, cartridge or O-ring. Remove this carefully, and replace it with the new one you purchased. Clean up any debris you find in this area. Accumulated debris can cause damage to your tap washer, cartridge or O-ring.

5. Reassemble your tap:

Once you have replaced the damaged part of your tap, you have to put the tap back together as you removed them.

Having replaced the jumper valve and its washer, screw the stem back into the base on top of them. Put together the other parts with the same method. Try turning the tap on to make sure it’s all working properly. 

Get Quality Plumbing Services to Fix Your Leaking Tap on the Gold Coast

If you’ve taken all the steps given above and your tap keeps leaking, or this whole process completely overwhelms you, then it’s time to call the experts. Your continuous attempts to fix it could worsen the damage, which could incur additional costs. 

Thankfully, if you’re on the Gold Coast, you don’t have to keep searching for expert plumbers for leaky taps. At DCM Plumbing and Drainage, we’ve been providing customer friendly plumbing services for 20 years. 

We will discover the cause of the leak in your tap, and in no time, ensure that the tap is fixed. Our plumbers work swiftly and efficiently with the required expertise and skill. You can be sure that your plumbing system is in the best hands.

Need quality plumbing services on the Gold Coast? Don’t hesitate. Call us on (07) 5576 5305, or contact us today!

One of the most frustrating experiences to have in your home is not knowing how to clear a blocked drain. From the water that refuses to drain out to the foul smell it produces, blocked drains are a nightmare.

So, if you’ve been racking your brain on how to clear a blocked drain, you’re in the right place. We’ll not only tell you how to unblock drains, but we’ll also tell you how you can prevent clogged drains in the future.

Now, there’s no way to avoid getting a clogged drain completely. However, there are preventive measures that can help reduce the chances of having one.

But if you still end up with a clogged drain, there are things you can do to clear it up.

How Do Drains Get Blocked?

You can get a clogged drain in the kitchen sink, bathtub, and toilet. And by knowing what causes these clogs, you can avoid having to unblock drains all the time. So, here are a few things that cause clogged drains.

Grease or Cooking Oil

Grease or cooking oil isn’t just bad for your heart, it’s also bad for drainage pipes. Due to its sticky nature, cooking oil can attach itself to the sides of the pipe when washed down, eventually leading to a drain clog.

Avoid pouring grease and oil down your drain altogether but if you must dispose of it in your kitchen sink, run very hot water down first with dishwashing liquid. Keep the hot tap running while you pour the fats down the drain, so they don’t solidify.


Having a few strands of hair going all over the place when washing your hair in the shower might seem inconsequential. However, when these hair strands get into your drain without any obstruction, it can become a problem.

That build-up of hair in a drain will most likely eventually cause a blockage. To prevent this, there are several products that you can use as a filter to stop hair strands from finding their way into your drain.


Many people often think that flushing toiletries such as baby wipes, nappies or toilet paper do not have any adverse effect. Unfortunately, this isn’t completely true.

For instance, flushing excess amounts of toilet paper can cause a clogged drain. This is because the pieces of paper can cling to anything in the drain resulting in a blocked drain. The same happens when you flush baby wipes.

Also, flushing nappies is always a bad idea. In fact, it’s almost impossible for you to flush a nappy successfully. Those stinky items can retain water and expand as a result.

When it expands, it becomes difficult for it to flow down the drain easily. So, we understand you can’t wait to get rid of those nappies, but you may just get a clogged drain as a result.

Food Scraps

If you force food scraps down the sink, then you might need to unblock drains frequently. Food scraps can accumulate over time, eventually causing a blockage. As such, you should use a basket waste or sink strainer plug to stop food scraps from entering the sinkhole.

Trees and Leaves

Having plants around your house has its environmental benefits. However, you need to find a way to control the leaves and the branches falling off the trees. This will ensure that they do not end up in your drain. The accumulation of leaves and twigs in your drain can cause a clogged drain.

Tree and plant roots are the most common cause of blocked drains on the Gold Coast. This happens when thirsty plants and tree roots go looking for water and find a way into your underground pipes via a joint or crack in the pipework.

Mineral Build up

Calcium can build up in your pipe. This typically happens when you have hard water, i.e., water with a high mineral content from calcium, magnesium, or potassium. The hard water will usually build up in pipes and may eventually cause blockages.

Cat litter

Allowing cat litter to wash into the drain can lead to a clump. This clump can completely block a pipe or drain.

Clearing Drain Blockages

Now that we know what could cause blocked drains, let’s find out how to clear up a clogged drain.

There are various methods you can use to unblock drains. These procedures are, however, not foolproof. Depending on the extent and cause of the clogged drain, they may not work.

In cases like that, it’s always best to reach out to a professional drain plumber that provides blocked drain services. You don’t want to turn a messy (and most likely stinky) situation into an even messier one.

So, here are some tips to help with minor blockages.

Boiling Water

One of the simplest ways to unblock drains is to use boiling water. Using this method requires pouring the boiling water into the sinkhole, toilet bowl, e.t.c. Boiling water can break down most clumps made up of items like soaps and food scraps.

For more effectiveness, you can mix the boiling water with detergent. However, if you have a PVC pipe, then you should opt for hot water rather than boiling water.

Natural Cleaners

To unblock drains, you can also use bicarbonate soda and vinegar. Mix these items into boiling water for more effectiveness, and then flush the mixture down the drain.

This method will not be effective if a plastic object or a twig is the cause of the blockage.

Caustic Cleaners

You can unblock drains by using a caustic cleaner, but you would have to be extra careful. This is because of the chemicals contained in these cleaners. When using a caustic cleaner, you will need to pour it into the blocked drain and leave it for a specific time. Then flush with cold water.

Caustic cleaners can dissolve tougher materials such as hair. You should avoid using a caustic cleaner if you have a PVC pipe, old pipes, or pipes with glue in their makeup. It’ll do more harm than good.


Plungers are one of the most common ways to unblock drains. All you need to do is to get a plunger that properly seals around a drainage hole, ensuring pressure.

Then press the plunger up and down over the drainage hole. Doing this will create an air-based force enough to clear obstructions.

Wire Hanger

You can use a wire hanger to unblock drains. You only need to unbend the hanger and make a small hook at one of its ends. You can then insert it into the drain to fish out any object causing a blockage. However, this method is only effective for minor blockages.

Contact Us for Expert Blocked Drain Services

Unclogged drains are a pain, especially when you’ve done everything you can to unblock them. What happens then? You call DCM Plumbing & Drainage if you’re on the Gold Coast!

As professional plumbers, we’ve been clearing blocked drains on the Gold Coast for almost 20 years. And we not only have the skills and experience, but we also have state-of-the-art technology to clear up even the most difficult of clogged drains.

No blockage, no matter how deep, can stand the power and precision of our high-pressure jetters. So contact us today and let us help you clear your blocked drain.

It’s a fact that most homeowners will experience a burst pipe in their lifetime. There are 6 signs you may have a burst pipe, so before you call out your local Gold Coast plumber to help, check out this handy list we’ve created so you can spot a possible leaking pipe which can also help to minimise the cost of repairs and damage to your home, carry on reading to find out more.

If you have any of the following 6 signs, it’s very likely you have a leaking pipe in or around your property-



When a water main pipe leaks, it is possible to notice a drop in the water pressure coming through to the taps. This is due to some of the water that would normally come through to the tap, leaking out of the broken pipe.


When leaks occur in pipes in the walls, ceilings or floor, there are usually noticeable water staining marks in the area of the leak. Vermin can chew through plastic piping in roofs and walls, causing small leaks that can be tricky to hear and see.


Constantly damp or wet areas in around the garden when there hasn’t been any rain recently is another tell tell sign you may have a burst pipe. Also patches of thriving grass when most of the garden is looking a little dry is another good indication that you may have a leak.


If water is discoloured or smelly when it comes out of your taps, it may be a sign of a corroded and possibly leaking pipe in your mains water system.


Have your water usage charges gone up dramatically without any obvious reason, like extra guests or watering of the garden during the drier seasons? If so, this is a good indication that you have a water leak on your property.


Have you noticed a new dripping or running water sound that won’t go away? Don’t ignore this one as it could be the sound of damage being caused by water leaking inside the walls of your home.

If you suspect a burst pipe and have checked out the list above, it’s time to call in help from your local trusted Gold Coast plumber, DCM Plumbing on (07) 5576 5305, we are fully licensed and insured and can attend to all emergencies the same day.

This is an update for our customers regarding Queensland Health’s latest COVID-19 announcement.

The City of Gold Coast has been included in the latest lockdown. This will affect many businesses and individuals in different ways.

We would like to reassure our customers that plumbers, drainers and gas fitters remain on the essential workers list and are able to continue working as usual. We are able to attend to all plumbing emergencies. Our office is available by phone and email to accept your bookings.

Please see this fact sheet provided by the Master Plumbers Association of Queensland for further useful customer information.

Please be assured we take every precaution to keep you and our staff protected at all times by using PPE, practising social distancing as well as good hygiene.

If you have any questions or concerns, please do not hesitate to give us a call on (07) 5576 5305 or drop us an email using our contact form here.

All homeowners will experience a blocked drain from time to time. If you call out a plumber to help, the chances are they’ll use a camera to locate the blockage and figure out exactly what is causing it. If you’d like to know more about drain cameras, their benefits, and their costs, carry on reading.

Drain camera inspections are a very necessary service to ensure the integrity of your pipes after they have been cleared which is why we offer free drain camera inspections with every high-pressure jetting job.


Thanks to advancements in technology, cameras are an effective way to determine what’s causing a blocked drain. Whether there is debris stuck in your drain or the blockage is being caused by a broken part, a camera will help identify the cause.


  • Speed: Drain cameras are the quickest way to assess the condition of your pipelines and drains. Not only will this get to the bottom of what’s causing your blockage fast, but it can speed up the repair process too.
  • Accuracy: Thanks to the camera, the repair and replacement process is much more accurate. Plumbing professionals will be able to see exactly what the problem is instead of making an assumption and potentially carrying out repair work that causes even more damage.
  • Cost: Attempting to clear a blocked drain yourself requires a lot of guesswork and may only be a temporary fix. With a camera, you get to the bottom of the issue straight away, preventing blockages from reoccurring and costing you more money in repair work down the line.

Factors to consider

There are several factors that influence a drain camera inspection. Some factors that should be taken into consideration include:

Ease of access

If your drain is difficult to access, it’s worth bearing in mind that ground excavation may be necessary to access the pipework. Also, in some instances, a toilet may need to be removed to access the drain.

Size of your drains

If you’ve got a bigger house, chances are your drainage system is larger too which can increase the time it takes to complete the inspection.


If you notice any of the following in your drains, we strongly recommend you book a drain camera inspection:

  • Water coming back up
  • Unpleasant odours
  • Water draining away slowly
  • Gurgling sounds
  • Frequent blockages

If you’d like to know more about unblocking your drains and the process of having a drain camera inspection after your drains have been unblocked, don’t hesitate to contact our team at DCM Plumbing and Drainage Pty Ltd by giving us a call on (07) 5576 5305.

If you’ve experienced cloudy water from your tap, it’s normal to be worried. It’s not what you want to see when you turn on your tap. After the initial concern of knowing it doesn’t quite look right, the second question that comes to mind might be – “Is it safe to drink?”

Here are some tips to take to ensure the water you drink is safe to drink.


In most cases, cloudy water is nothing to be overly concerned about. When the air bubbles try and escape, it causes a whitish colour. Cold water has a greater capacity to hold dissolved gases. When the cold water is sealed in pipes and under pressure and unable to escape, it can turn cloudy when the air escapes.

Turning the water tap on suddenly releases this high-water pressure, and the air is released as tiny bubbles in your water. As air is lighter than water, these bubbles float up and out of your water, leaving you with perfectly normal, clear and clean water. This is what gives your water a cloudy or milky appearance.

Your water should clear from the bottom to the top as the bubbles rise and escape.


The good news is that if your water’s cloudiness is simply due to air bubbles, then your cloudy, white water is safe to drink. However, if your water looks cloudy or milky and it’s not clearing up after a while, then you might have a more severe problem that may need urgent attention.


Clean a blocked aerator

The problem could be as simple as a blocked aerator which is what is screwed on to the end of the tap, creating a non-splashing stream and often delivering a mixture of water and air. This is a simple fix by giving it a clean and good scrub. Cleaning this could solve the problem temporarily, but it could become blocked again.

Replace the aerator

Replacing it with a new aerator is another option but if the aerator blocks again quickly, it may be time to call your local plumber to check for the cause.

Check your water supply

The final problem that might be causing your cloudy water is your water supplier. If work is being done in your area, they might turn off your water mains, so no new water enters the system. Air can get into the water mains during this time and dissolve in the water, causing the bubbles responsible for your cloudy water.

Unfortunately, when it comes to waiting for local councils, time frames can vary, and you may have to be patient. That air could stay in your water system anywhere from just a few hours to a few weeks!

If you’re ever concerned about your water source looking a different colour or not tasting quite right, the best action to take is to call a plumber to take a look.

Whether it’s a fix or a complete replacement of your water system or aerator, contact DCM Plumbing Gold Coast for the best service on the Gold Coast and get your water back to normal again!

We’re officially into the cooler months, and there’s nothing better than a good hot shower with high pressure after a day out in the cooler elements. One of the most annoying things that can happen to hot water is when your hot water pressure is lacking, and you receive a trickle of water instead of the hot blast you were hoping for. Don’t despair; it’s a widespread problem and could be caused by a variety of reasons.


The build-up of scale and sediment in the hot water system

It doesn’t matter if you’ve got an electric or a gas hot water system as sediment and scale can build up in both systems over time. The corroding particles of your tank’s interior will eventually settle on the bottom of the tank and find their way into your hot water pipes and can block the pipes.

Showerhead and taps

Sometimes it can have nothing to do with your pipes or hot water tank, and the low pressure could just be as simple as a blocked showerhead. If the pressure from other taps is ok, but not from your shower head, it could just be the showerhead that needs replacing. If you have suspected low pressure from one tap, it could be a tap washer that needs replacing. You can read about how to change a tap washer here.

Water leak

A hidden leak is definitely more of a concern. If you suspect a water leak, you’ll need to get a plumber out quickly, so your bills don’t skyrocket. Firstly, check if your water meter numbers are still spinning even when all the taps are off in the house. Check to see if the cause of the leak is the actual hot water system. The hot water system tank may be leaking or leaking in the pipes’ joints to the unit. Contact a leak detection service quickly to prevent further damage and expensive bills.

Shut off valve

If a shut-off valve is not entirely closed, there can be a reduction in water flow. Low water pressure could be due to one or more partially shut off valves that reduce the flow of water to your home’s outlets. These are usually located close to taps and other water outlets, and there is also a pressure release valve and a main water valve that can become lodged half open as well. Locating the faulty valve and rectifying the problem is a job for an experienced plumber.


The first step is to know the extent of the problem and try and locate what the exact issue is and where.

Read more about hot water maintenance tips.

If it’s a matter of changing a tap washer or a showerhead, you can most likely do this yourself with a few easy tips. However, if you suspect it has something more to do with a leak you can’t find, a blocked pipe or your hot water tank, you’ll need to contact the experts.

Causes of low hot water pressure may differ from one house to another, and specific plumbing configurations can vary in different types of house designs and house ages.

A professional plumber will be able to detect if your hot water pressure problem can be fixed or whether it is time for a completely new hot water unit to be installed.

Regardless of the make and model of your hot water system, DCM Plumbing Gold Coast can repair or replace a unit to keep your hot water running uninterrupted throughout all seasons and has upfront pricing for all hot water maintenance and repairs.

Services include:

  • Hot water service and maintenance
  • Repair of electric and gas hot water systems
  • Hot water system replacement
  • Diagnose the cause of brown water coming from the hot tap
  • Salvage the hot water unit where possible

Whether it’s a fix or a complete replacement, contact DCM Plumbing Gold Coast for the best service on the Gold Coast and get your hot showers back up and running today!

Need our help?
Get in touch today!

We would love to hear from you and be able to fix your plumbing and drainage problems. Please fill out the form and we will get back to you shortly to book an appointment!

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