It’s a fact that most homeowners will experience a burst pipe in their lifetime. There are 6 signs you may have a burst pipe, so before you call out your local Gold Coast plumber to help, check out this handy list we’ve created so you can spot a possible leaking pipe which can also help to minimise the cost of repairs and damage to your home, carry on reading to find out more.

If you have any of the following 6 signs, it’s very likely you have a leaking pipe in or around your property-



When a water main pipe leaks, it is possible to notice a drop in the water pressure coming through to the taps. This is due to some of the water that would normally come through to the tap, leaking out of the broken pipe.


When leaks occur in pipes in the walls, ceilings or floor, there are usually noticeable water staining marks in the area of the leak. Vermin can chew through plastic piping in roofs and walls, causing small leaks that can be tricky to hear and see.


Constantly damp or wet areas in around the garden when there hasn’t been any rain recently is another tell tell sign you may have a burst pipe. Also patches of thriving grass when most of the garden is looking a little dry is another good indication that you may have a leak.


If water is discoloured or smelly when it comes out of your taps, it may be a sign of a corroded and possibly leaking pipe in your mains water system.


Have your water usage charges gone up dramatically without any obvious reason, like extra guests or watering of the garden during the drier seasons? If so, this is a good indication that you have a water leak on your property.


Have you noticed a new dripping or running water sound that won’t go away? Don’t ignore this one as it could be the sound of damage being caused by water leaking inside the walls of your home.

If you suspect a burst pipe and have checked out the list above, it’s time to call in help from your local trusted Gold Coast plumber, DCM Plumbing on (07) 5576 5305, we are fully licensed and insured and can attend to all emergencies the same day.

This is an update for our customers regarding Queensland Health’s latest COVID-19 announcement.

The City of Gold Coast has been included in the latest lockdown. This will affect many businesses and individuals in different ways.

We would like to reassure our customers that plumbers, drainers and gas fitters remain on the essential workers list and are able to continue working as usual. We are able to attend to all plumbing emergencies. Our office is available by phone and email to accept your bookings.

Please see this fact sheet provided by the Master Plumbers Association of Queensland for further useful customer information.

Please be assured we take every precaution to keep you and our staff protected at all times by using PPE, practising social distancing as well as good hygiene.

If you have any questions or concerns, please do not hesitate to give us a call on (07) 5576 5305 or drop us an email using our contact form here.

All homeowners will experience a blocked drain from time to time. If you call out a plumber to help, the chances are they’ll use a camera to locate the blockage and figure out exactly what is causing it. If you’d like to know more about drain cameras, their benefits, and their costs, carry on reading.

Drain camera inspections are a very necessary service to ensure the integrity of your pipes after they have been cleared which is why we offer free drain camera inspections with every high-pressure jetting job.


Thanks to advancements in technology, cameras are an effective way to determine what’s causing a blocked drain. Whether there is debris stuck in your drain or the blockage is being caused by a broken part, a camera will help identify the cause.


  • Speed: Drain cameras are the quickest way to assess the condition of your pipelines and drains. Not only will this get to the bottom of what’s causing your blockage fast, but it can speed up the repair process too.
  • Accuracy: Thanks to the camera, the repair and replacement process is much more accurate. Plumbing professionals will be able to see exactly what the problem is instead of making an assumption and potentially carrying out repair work that causes even more damage.
  • Cost: Attempting to clear a blocked drain yourself requires a lot of guesswork and may only be a temporary fix. With a camera, you get to the bottom of the issue straight away, preventing blockages from reoccurring and costing you more money in repair work down the line.

Factors to consider

There are several factors that influence a drain camera inspection. Some factors that should be taken into consideration include:

Ease of access

If your drain is difficult to access, it’s worth bearing in mind that ground excavation may be necessary to access the pipework. Also, in some instances, a toilet may need to be removed to access the drain.

Size of your drains

If you’ve got a bigger house, chances are your drainage system is larger too which can increase the time it takes to complete the inspection.


If you notice any of the following in your drains, we strongly recommend you book a drain camera inspection:

  • Water coming back up
  • Unpleasant odours
  • Water draining away slowly
  • Gurgling sounds
  • Frequent blockages

If you’d like to know more about unblocking your drains and the process of having a drain camera inspection after your drains have been unblocked, don’t hesitate to contact our team at DCM Plumbing and Drainage Pty Ltd by giving us a call on (07) 5576 5305.

If you’ve experienced cloudy water from your tap, it’s normal to be worried. It’s not what you want to see when you turn on your tap. After the initial concern of knowing it doesn’t quite look right, the second question that comes to mind might be – “Is it safe to drink?”

Here are some tips to take to ensure the water you drink is safe to drink.


In most cases, cloudy water is nothing to be overly concerned about. When the air bubbles try and escape, it causes a whitish colour. Cold water has a greater capacity to hold dissolved gases. When the cold water is sealed in pipes and under pressure and unable to escape, it can turn cloudy when the air escapes.

Turning the water tap on suddenly releases this high-water pressure, and the air is released as tiny bubbles in your water. As air is lighter than water, these bubbles float up and out of your water, leaving you with perfectly normal, clear and clean water. This is what gives your water a cloudy or milky appearance.

Your water should clear from the bottom to the top as the bubbles rise and escape.


The good news is that if your water’s cloudiness is simply due to air bubbles, then your cloudy, white water is safe to drink. However, if your water looks cloudy or milky and it’s not clearing up after a while, then you might have a more severe problem that may need urgent attention.


Clean a blocked aerator

The problem could be as simple as a blocked aerator which is what is screwed on to the end of the tap, creating a non-splashing stream and often delivering a mixture of water and air. This is a simple fix by giving it a clean and good scrub. Cleaning this could solve the problem temporarily, but it could become blocked again.

Replace the aerator

Replacing it with a new aerator is another option but if the aerator blocks again quickly, it may be time to call your local plumber to check for the cause.

Check your water supply

The final problem that might be causing your cloudy water is your water supplier. If work is being done in your area, they might turn off your water mains, so no new water enters the system. Air can get into the water mains during this time and dissolve in the water, causing the bubbles responsible for your cloudy water.

Unfortunately, when it comes to waiting for local councils, time frames can vary, and you may have to be patient. That air could stay in your water system anywhere from just a few hours to a few weeks!

If you’re ever concerned about your water source looking a different colour or not tasting quite right, the best action to take is to call a plumber to take a look.

Whether it’s a fix or a complete replacement of your water system or aerator, contact DCM Plumbing Gold Coast for the best service on the Gold Coast and get your water back to normal again!

We’re officially into the cooler months, and there’s nothing better than a good hot shower with high pressure after a day out in the cooler elements. One of the most annoying things that can happen to hot water is when your hot water pressure is lacking, and you receive a trickle of water instead of the hot blast you were hoping for. Don’t despair; it’s a widespread problem and could be caused by a variety of reasons.


The build-up of scale and sediment in the hot water system

It doesn’t matter if you’ve got an electric or a gas hot water system as sediment and scale can build up in both systems over time. The corroding particles of your tank’s interior will eventually settle on the bottom of the tank and find their way into your hot water pipes and can block the pipes.

Showerhead and taps

Sometimes it can have nothing to do with your pipes or hot water tank, and the low pressure could just be as simple as a blocked showerhead. If the pressure from other taps is ok, but not from your shower head, it could just be the showerhead that needs replacing. If you have suspected low pressure from one tap, it could be a tap washer that needs replacing. You can read about how to change a tap washer here.

Water leak

A hidden leak is definitely more of a concern. If you suspect a water leak, you’ll need to get a plumber out quickly, so your bills don’t skyrocket. Firstly, check if your water meter numbers are still spinning even when all the taps are off in the house. Check to see if the cause of the leak is the actual hot water system. The hot water system tank may be leaking or leaking in the pipes’ joints to the unit. Contact a leak detection service quickly to prevent further damage and expensive bills.

Shut off valve

If a shut-off valve is not entirely closed, there can be a reduction in water flow. Low water pressure could be due to one or more partially shut off valves that reduce the flow of water to your home’s outlets. These are usually located close to taps and other water outlets, and there is also a pressure release valve and a main water valve that can become lodged half open as well. Locating the faulty valve and rectifying the problem is a job for an experienced plumber.


The first step is to know the extent of the problem and try and locate what the exact issue is and where.

Read more about hot water maintenance tips.

If it’s a matter of changing a tap washer or a showerhead, you can most likely do this yourself with a few easy tips. However, if you suspect it has something more to do with a leak you can’t find, a blocked pipe or your hot water tank, you’ll need to contact the experts.

Causes of low hot water pressure may differ from one house to another, and specific plumbing configurations can vary in different types of house designs and house ages.

A professional plumber will be able to detect if your hot water pressure problem can be fixed or whether it is time for a completely new hot water unit to be installed.

Regardless of the make and model of your hot water system, DCM Plumbing Gold Coast can repair or replace a unit to keep your hot water running uninterrupted throughout all seasons and has upfront pricing for all hot water maintenance and repairs.

Services include:

  • Hot water service and maintenance
  • Repair of electric and gas hot water systems
  • Hot water system replacement
  • Diagnose the cause of brown water coming from the hot tap
  • Salvage the hot water unit where possible

Whether it’s a fix or a complete replacement, contact DCM Plumbing Gold Coast for the best service on the Gold Coast and get your hot showers back up and running today!

Home renovations are booming, and it doesn’t look like slowing as the nation has come into historically low-interest rates, government cash incentives and people having more money to spend on their home as they’re not spending it on travel.

We’ve seen over 8 million Australians do some form of renovation to their properties in standard years, but it is safe to say the last year has been anything but standard. Data from the Australian Bureau of Statistics revealed the value of home renovation-related lending in January was up a massive 47.4 per cent compared with the same time last year.

With the HomeBuilder grant scheme due to end on March 31, building experts predict a frantic rush of even more applications before the deadline.

Experts predict interest rates will remain at rock bottom for the next three years. However, fixed rates are likely to rise before variable rates do as the longer-term bond market starts to anticipate monetary tightening a few years ahead.

With all the incentives in place, there’s never been a better time to do a home renovation, and a properly executed bathroom or kitchen renovation can add serious value to your property. However, if you overlook plumbing in your planning, your dream bathroom or kitchen could become a nightmare.

Before getting too far into your renovations, while you’re still in the planning stages, it’s a good idea to book a plumber in to check the following:

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A huge consideration is where the plumbing in your bathroom is currently located and whether it will require moving to fit any new renovation plans. A plumber will check sewer lines and main drains.


If a bathroom redesign component is to move your toilet, the plumber will consider what type of toilet it is and what kind of slab or base it’s on. If it’s on a concrete slab, the concrete will require cutting and termite treatments after sewer pipework has been relocated; if it’s a wooden floor, it will require cutting and the pipework relocating underneath the house possibly.


A plumber will consider whether you need access to pipes under the house if the house is elevated or on stilts. Access to plumbing from above requires cutting the floor and relocating the new layout’s waste, then repairing the flooring.


A licenced plumber will give the correct form to the council and let you know if you need council permission on additional showers or toilets. Generally, consent isn’t required if you are not increasing the number of sanitary fittings. However, putting in a new tiled wet area shower will require approval as well as additional toilets.


Waste movement and collection is a significant component when it comes to bathrooms. A plumber can advise you on where the waste pipes are, if any cutting is involved in existing concrete to add waste pipes, and what trenches for access outside the house need to be done if necessary.


A plumber can advise on the best height of taps and fixtures and any new innovative water-saving devices like water-saving showerheads, which can help save on your water bill.

It can be tough to adjust plumbing once construction has started, so having communication with a licenced plumber before starting your project could save you in the long run. Contact us today for a consultation and information on how we can help your renovation.

Summer has officially ended for another year and while it’s still warm outside, now is the time to start thinking about your hot water maintenance. Hot water is crucial for our health and comfort, and the last thing you want once the weather gets cooler is to run out of hot water or have your hot water system fail on you unexpectedly.

We’re sharing with you our top 5 Hot Water System maintenance tips so you can show your system a bit of love, and it not only works more efficiently but also prolongs its life.

5 Hot Water System maintenance tips


The problem with most hot water systems is that they are usually tucked away in a cupboard or outside the house somewhere, so you’ll tend to not check on them too frequently. Pick a date once a month on the calendar and make it a monthly inspection to check for cracks, erosion or water leaks. You’ll be able to see a small crack or small water leak and pick up on it before it becomes a disaster and costs you a lot more once it’s worse.


If you’re only going away for a weekend or a week, it’s not something to be concerned with. But if you’re going away for several weeks, turning off the system can save your system some extra work and save your power bill. If the system isn’t turned off while you’re away, your system will continue to reheat even if the hot water taps are not being used.


A relief valve is a small valve on the hot water tank that prevents excess pressure build-up that has the potential to cause a tank to burst and flood your home. Because it’s designed to relieve pressure, it’s essential that it’s working correctly. It’s a good idea to check this every six months by following the manufacturer’s guidelines and lifting the relief valve lever to relieve the build up of pressure.


If your system is on or near the lawn next to your home, be careful your whipper snipper or lawnmower doesn’t damage the pipes around your system. Even a bump from a lawnmower can cause cracks and dents and lead to leaks in the system and pipework.


People’s biggest mistake with plumbing is waiting until something goes wrong or breaks before they ring a plumber. Having a plumber come to your home for a regular maintenance check up every 6-12 months can save you in the long run. A professional plumber will be able to pinpoint any potential problems that could occur down the track.

They can also make sure your hot water system is running efficiently to increase the longevity of it. It’s a good idea to replace the sacrificial anode every five years because this can corrode and cause issues with your hot water cylinder. While the plumber is out, they can also check on filters for replacements and taps and shower heads for signs of wear and tear.

Running out of hot water in winter can be a complete disaster that no one wants to encounter. If you’re not sure about what condition your hot water system is in or would like some information about installing new hot water systems, give us a call so we can make sure your water continues to be hot all year round.

Choosing a reputable and trustworthy plumber should be easy but can be a home-owners worst nightmare if they choose a plumber that ends up ripping them off and not doing the job to appropriate expectations.

According to Queensland Energy and Water Ombudsman, between 400 and 700 complaints are made each year, often from customers being charged inflated prices or having poor experiences from plumbers and electricians.

It also doesn’t help customer confidence when we read news stories of some unscrupulous and dodgy businesses operating with bad practices, giving the entire industry a bad name. Last year A Current Affair exposed a Sydney plumber who was investigated because of multiple complaints concerning inflated prices being charged and damage to customer property. The news story shed some much-needed light of what to be aware of when choosing a plumber and what to expect of their services.

plumbers for building work sites


If a plumbing business is licenced, they should have it clearly written on their website, or you can ring and ask them if they are licenced. They should be able to provide their licence number, which means the business has gone through the required standards needed to be legally operating in your region.


The Master Plumbers’ Association of Queensland (MPAQ) is the peak industry body representing plumbing contractors throughout Queensland. The peak industry body provides high-quality services and support and ensures plumbers undergo extensive training before receiving certification. If you choose to book a plumber affiliated with MPAQ, you can be assured you’re booking someone knowledgeable and qualified in their field and recognised by an industry-leading organisation.


It’s a helpful idea to ask a plumbing company for their references and spend some time researching their online reviews. While their online reviews can be useful, also look into their social media pages and how they interact with their customers, which can also give you an idea of their customer support practices.


While common sense often tells us – the longer a company has been in business the more reliable it must be – it’s not always the case. Some businesses who overcharge have been in operation a long time, but it’s a good idea to know how long they’ve been around in your local area. Often the longer they’ve been in business, the more people will have known about them and could recommend them.


There’s no reason not to shop around, especially if the job you require is a fairly standard one and not an emergency. However, when doing so, make sure you are comparing apples with apples. Some plumbing companies are based on lower prices, and they start at a low hourly rate and then tack on extras with more time required, and others charge higher fees but guarantee the job is done for a set price. So, it’s in your best interests to make sure you ask the right questions as to what the quoted price includes so you can make the best comparisons.


Most plumbing businesses will have some guarantee in place but make sure you read the small print and get quotes in writing.

Some questions to ask could be:

  • Do you offer a lifetime warranty on your workmanship?
  • How long are the product warranties?
  • Is there anything you don’t guarantee?
  • Can I have your guarantee in writing?


Plumbers build their businesses on reputations, so it can be a good idea to ask people in your local area to recommend a plumber they have used who they were happy with. Word of mouth is one of the most powerful ways businesses stay successful year-on-year, so don’t be afraid to ask your neighbour, friends or colleagues for a recommendation.


If a company can be transparent in displaying information about who they are, how long they’ve been in business and what qualifications their staff have it’s a good sign they’re not hiding anything. When a company’s website displays information about their team, and a recent team photo, it’s a sign they take pride in who they employ and most likely have less staff turn-over as a result. It’s a great way customers can put a face to the name and feel confident in who they have chosen to work with.

DCM Drainage and Plumbing offers prompt and reliable solutions for residential and commercial customers in the Gold Coast region. If you need an emergency plumber or require some general plumbing assistance for your home or business, give us a call!

It’s around this time of year when we’re entertaining more and often have friends and family drop in for a visit, and the last thing anyone wants is a toilet that won’t flush. Trying to figure out the problem can be frustrating if you don’t know what you’re looking for. There are three common reasons for a toilet not being able to flush, and in most cases you should be able to fix these problems yourself.

Most households will come across problems with toilets flushing at some point or another, but the solutions can be more easily fixed than you first might think.

Here are the top three reasons your toilet won’t flush and how you can try to fix it yourself.

  • blocked toilet
  • The water level is low
  • The flushing valve or button is broken


This is something that can happen regularly if anyone in your household is flushing items that shouldn’t be flushed. The problem can be as simple as too much toilet paper, or flushing sanitary items, baby wipes, or even toys. Yes, when little ones are around, you’d be surprised at what plumbers have found flushed down the toilet causing a blockage.

The solution is to firstly use a toilet plunger to try and create suction that will dislodge paper and any waste that has built up. The suction movement will push and pull the blockage until it dislodges and moves further down the pipe. Once the waste has moved past the first bend of the pipes, it will often flush more easily. If you’re discovering frequent blocks, you might want to try flushing more frequently on full flush and making sure there is a toilet bin where people can throw away sanitary items.


Take off the top of the cistern and check the water level. The water tank level should be around one inch below the tanks overflow level. If it’s lower, then it could be a sign that there is a leak or that the water valve has been turned off.

The solution is to check the water valve tap, which is the tap next to the toilet base. Check that it hasn’t been accidentally turned off. If this is on and there is pressure, the other reason could be a worn-out valve, causing the water that is refilling the cistern to leak into the bowl. Or it could be a faulty inlet valve. Both of these valves can be easily replaced, and you can buy them at a hardware store.


In most modern toilets, the outlet flushing valve and the flushing button are made from plastics that can become brittle or broken over time. The button which lifts the outlet valve to flush water down the cistern can become detached, stuck or broken from continuous use and may need to be replaced. Depending on the make or model of your flushing valve it can have plastic tabs that lock it into place which may have become broken or the entire valve system may need replacing. Luckily replacing these is not expensive. A flush button can be as little as $10-15, and an entire dual valve outlet kit can be as low as $40-60 depending on the make and model.

When in doubt, call a professional plumber!

While these three situations are the most common reason for a toilet not flushing properly if you’ve tried to solve the problem yourself and still having no luck, give us a call at DCM plumbing. Sometimes even the best intentions of fixing a plumbing job yourself may result in still needing a professional to come out and help get your toilets flushing once again.

DCM Plumbing and Drainage are members of the Master Plumbers Association of Queensland and fully licensed with QBCC (Queensland Building and Construction Commission) to carry out all repairs and replacements for toilets.

For complete peace of mind and fast, courteous service, call DCM Plumbing and Drainage on (07) 5576 5305.

It’s almost here, the day that brings families together to enjoy good company, food and fun. Christmas is a time of joy and good spirits, but it’s also a time for lots of entertaining in one home which can often lead to strain on drains resulting in blocked drains and toilets. Ensure your Christmas runs smoothly by incorporating these handy plumbing tips.


Generally, this is the time of year we have friends and family over for multiple visits and not just entertaining on Christmas Day. The festive season in Australia pretty much starts at the beginning of the school summer holidays and doesn’t finish till after Australia Day. Households have a lot more traffic coming through and a lot more kitchen and entertaining action than any other time of the year. With cooking, comes washing up and unfortunately, leftovers and food scraps tend to go down the drain rather than the bin. One of the simplest and easiest ways to prevent accidental food scrapes from going down the drain is buying an inexpensive sink strainer. Alternatively you could …


A typical Australian home will contribute to over 1000 kg of food waste to landfill every year. Food scraps also contribute to 30-40 percent of all waste generated in an average-sized home.

Unless you’re using your organic food scraps for a compost bin or fertilising your garden, rotting food scraps can cause a huge environmental problem. We often think because it’s food it will be broken down, but a more serious issue is that it creates more production of harmful greenhouse gases such as methane in landfill. Food waste deposited in landfill also potentially increases the risk of groundwater contamination and hygiene issues attracting insects and vermin. A plumber can install a new waste disposal unit in time for Christmas to help combat the excess food waste over the busy Christmas period.


If you’re hosting guests over the holiday period, showers can run more than usual. The last thing you want for your guests is to run out of hot water. Spacing out the time between people and allowing 15 minutes in between showers will allow the hot water to replenish and gives the drains time to clear. Excess hair and soap scum can quickly build up and block drains.


You’d think these days people would know not to flush anything down the toilet except for waste and toilet paper. Plumbers have seen it all, and if you’re entertaining over the summer holidays, your toilets are going to be working extra hard. As a reminder to guests, it can be a good idea to put up a simple sign in your toilet to remind people not to flush bathroom items that block toilets.

These are:

  • Flushable wipes – because they really aren’t and don’t break down as toilet paper will
  • Feminine hygiene products
  • Cleansing wipes
  • Facial pads
  • Cotton balls and swabs
  • Paper towels
  • Cigarette butts


Grease and fat are some of the biggest threats to your drain. Most people don’t realise that even scraping small amounts of oil and grease from plates and fry pans over time will build up and harden in the pipes. When fat and oil is hot, it can appear like any other liquid, and you might assume it will wash away easily with water, but once it cools, it will thicken and harden. Instead of pouring down the drain, pour the excess fat and oil from cooking into a can, or plastic container that can be put in the bin.


This expression describes the situation whereby – if too many people help to complete a task, it may not go very well. Too many people in the “kitchen” – or too many people trying to do the same task – can turn the situation into a hot mess. While it’s true for cooking in the kitchen, it can be equally true with cleaning up. With too many people all trying to help, food scraps can be dumped down the drain by accident, and other accidents and breakages can happen. It’s best to ask your guests to help clear tables but keep the washing up to one or two people. The last thing you want on Christmas day is an overflowing sink that won’t drain.


Now is the time to have a maintenance check done by a plumber to ensure your kitchen and bathroom are going to be in good order. Schedule a routine check for blocks before the silly season comes around to give you peace of mind so you can concentrate on being festive and merry with family and friends.

Contact us today to book in a maintenance check of your drains.

*At the time of publishing Covid-19 restrictions allow up to 20 visitors who may visit a household for Christmas gatherings. The total number of visitors includes adults and children. Follow the rules around gatherings, and stay safe whether you are working, visiting family and friends, or going out. For more information and updates follow the public health order.

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