A burst water pipe is a challenge you can never prepare for. Financially, practically and logistically you can’t factor a burst pipe into life the way you can a renovation or scheduled plumbing works.
So, to minimise disruption, when a water pipe bursts, you need someone who can be there immediately.
DCM Plumbing is a Gold Coast-based plumber who can locate a leak, repair it and help you complete paperwork to submit to local council to request a rebate on any excess water consumption charges you may incur due to this leak.
If you have an emergency burst pipe you need to locate your water meter and turn it off by turning the valve clockwise until it stops. Then call DCM to arrange a plumber to carry out repairs as quickly as possible to limit the inconvenience to your household.
Top Tip – Your water meter can usually be found at the front left or right of the property in a green or black lidded box, or next to a toilet or under a sink if you are living in a unit.
What to do if you only suspect a burst water pipe:
If you’ve already received a larger than average water bill, Gold Coast City Council may offer relief for high usage caused by concealed water leaks.
If we carry out a repair that will qualify for relief on your water bill, we’ll send you a form to apply for a rebate along with details of the repair and the first meter reading. Take a look at the form here.
All you need to do is complete your personal details and take a second meter reading a week after the repair and send your application to Gold Coast City Council.
GCCC only allow three relief applications in a ten-year period, so make sure the water bill is excessive enough to warrant a claim
Plumbing work carried out in Queensland must be completed by a licensed plumber with the appropriate endorsements. If you suspect a burst water pipe, call DCM Plumbing on (07) 5576 5305 today
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