All homeowners will experience a blocked drain from time to time. If you call out a plumber to help, the chances are they’ll use a camera to locate the blockage and figure out exactly what is causing it. If you’d like to know more about drain cameras, their benefits, and their costs, carry on reading.

Drain camera inspections are a very necessary service to ensure the integrity of your pipes after they have been cleared which is why we offer free drain camera inspections with every high-pressure jetting job.


Thanks to advancements in technology, cameras are an effective way to determine what’s causing a blocked drain. Whether there is debris stuck in your drain or the blockage is being caused by a broken part, a camera will help identify the cause.


  • Speed: Drain cameras are the quickest way to assess the condition of your pipelines and drains. Not only will this get to the bottom of what’s causing your blockage fast, but it can speed up the repair process too.
  • Accuracy: Thanks to the camera, the repair and replacement process is much more accurate. Plumbing professionals will be able to see exactly what the problem is instead of making an assumption and potentially carrying out repair work that causes even more damage.
  • Cost: Attempting to clear a blocked drain yourself requires a lot of guesswork and may only be a temporary fix. With a camera, you get to the bottom of the issue straight away, preventing blockages from reoccurring and costing you more money in repair work down the line.

Factors to consider

There are several factors that influence a drain camera inspection. Some factors that should be taken into consideration include:

Ease of access

If your drain is difficult to access, it’s worth bearing in mind that ground excavation may be necessary to access the pipework. Also, in some instances, a toilet may need to be removed to access the drain.

Size of your drains

If you’ve got a bigger house, chances are your drainage system is larger too which can increase the time it takes to complete the inspection.


If you notice any of the following in your drains, we strongly recommend you book a drain camera inspection:

  • Water coming back up
  • Unpleasant odours
  • Water draining away slowly
  • Gurgling sounds
  • Frequent blockages

If you’d like to know more about unblocking your drains and the process of having a drain camera inspection after your drains have been unblocked, don’t hesitate to contact our team at DCM Plumbing and Drainage Pty Ltd by giving us a call on (07) 5576 5305.

It’s around this time of year when we’re entertaining more and often have friends and family drop in for a visit, and the last thing anyone wants is a toilet that won’t flush. Trying to figure out the problem can be frustrating if you don’t know what you’re looking for. There are three common reasons for a toilet not being able to flush, and in most cases you should be able to fix these problems yourself.

Most households will come across problems with toilets flushing at some point or another, but the solutions can be more easily fixed than you first might think.

Here are the top three reasons your toilet won’t flush and how you can try to fix it yourself.

  • blocked toilet
  • The water level is low
  • The flushing valve or button is broken


This is something that can happen regularly if anyone in your household is flushing items that shouldn’t be flushed. The problem can be as simple as too much toilet paper, or flushing sanitary items, baby wipes, or even toys. Yes, when little ones are around, you’d be surprised at what plumbers have found flushed down the toilet causing a blockage.

The solution is to firstly use a toilet plunger to try and create suction that will dislodge paper and any waste that has built up. The suction movement will push and pull the blockage until it dislodges and moves further down the pipe. Once the waste has moved past the first bend of the pipes, it will often flush more easily. If you’re discovering frequent blocks, you might want to try flushing more frequently on full flush and making sure there is a toilet bin where people can throw away sanitary items.


Take off the top of the cistern and check the water level. The water tank level should be around one inch below the tanks overflow level. If it’s lower, then it could be a sign that there is a leak or that the water valve has been turned off.

The solution is to check the water valve tap, which is the tap next to the toilet base. Check that it hasn’t been accidentally turned off. If this is on and there is pressure, the other reason could be a worn-out valve, causing the water that is refilling the cistern to leak into the bowl. Or it could be a faulty inlet valve. Both of these valves can be easily replaced, and you can buy them at a hardware store.


In most modern toilets, the outlet flushing valve and the flushing button are made from plastics that can become brittle or broken over time. The button which lifts the outlet valve to flush water down the cistern can become detached, stuck or broken from continuous use and may need to be replaced. Depending on the make or model of your flushing valve it can have plastic tabs that lock it into place which may have become broken or the entire valve system may need replacing. Luckily replacing these is not expensive. A flush button can be as little as $10-15, and an entire dual valve outlet kit can be as low as $40-60 depending on the make and model.

When in doubt, call a professional plumber!

While these three situations are the most common reason for a toilet not flushing properly if you’ve tried to solve the problem yourself and still having no luck, give us a call at DCM plumbing. Sometimes even the best intentions of fixing a plumbing job yourself may result in still needing a professional to come out and help get your toilets flushing once again.

DCM Plumbing and Drainage are members of the Master Plumbers Association of Queensland and fully licensed with QBCC (Queensland Building and Construction Commission) to carry out all repairs and replacements for toilets.

For complete peace of mind and fast, courteous service, call DCM Plumbing and Drainage on (07) 5576 5305.

The question of the day: are flushable wipes truly safe to flush? It wasn’t that long ago that the good people of Australia were going crazy over toilet paper along with the rest of the world. The start of Covid-19 saw a time when loo paper was looking rather valuable, while some opted for other wipeable options as shelves emptied.

The problems caused by these, now used, ‘flushable’ products, however, have been going on long before the recent toilet paper panic buys of 2020. Yet, more individuals believe that the labels of such flushable products are correct and are proceeding to flush the actually-non-flushable wipes down the toilet.

First off, even if a product plainly states that it’s ‘flushable’, think twice before endangering your pricey sewage system, as well as, the environment! Secondly, it was back in 2017 that a Water UK report outlined the dangers that flushing wipes bring to sewage systems and the environment. Thirdly, just because the product says ‘flushable’ doesn’t mean it is suitable for every toilet. Every toilet is different, and when applying your common sense, you’ll be able to see that these one-size-fits-all flushable wipes do not fit every toilet type and system and therefore can’t possibly be flushable.

In this blog, we look to prove once again that the only thing that is to be flushed down your toilet is loo paper. Throughout this blog, the professional voice of the plumber is heard in attempts to convince home dwellers never to believe what’s written on a label and rather to save their toilets from problems by sticking to good old fashioned toilet paper. By the end of this blog, you’ll know how safe flushing “flushable” wipes down the drain is for your home sewage system.


According to the Washington Post, the labelling of flushable wipes as “flushable” is not false advertising – you can flush these wipes, but our question is whether you should. Tim Carter (the author), makes an excellent counterpoint regarding this statement. Various objects such as cell phones, golf balls, toys, you name it, are flushed – but, of course, doing this is highly ill-advised.


The wipes that we are looking into a little more closely are wipes that are labelled as “flushable” and “septic-safe”. When it comes to marketing, we know to take everything in with a pinch of salt. Even though these wipes do break down eventually, they take a longer amount of time to do this compared to toilet paper. Because the breakdown of this product isn’t as immediate, blockages and clogged pipes occur more frequently as a result. By flushing these wipes, you are putting your home’s plumbing at risk for serious clogs. This increases the likelihood of accumulating some hefty plumbing bills.


As mentioned, it’s a common strategy for the manufacturers of these products to make it seem like these wipes are super easy to dispose of. However, after these wipes are disposed of in this way, they can get caught up with other items that are in your sewer line at the same time. Other commonly-flushed items that contribute to backups and clogs include toilet cleaning pads, sanitary pads, dental floss, cotton swabs, paper towels and thick toilet paper.

Another reason to not flush wet wipes down the toilet is its biodegradability. Many products that are also flushed down the toilet are done so because they are labelled as ‘biodegradable’. Many consumers don’t investigate it that much but what this means is that the wipe will break down into smaller pieces. The product doesn’t entirely decompose. The consequence of this is the release of millions of microfibers into the surrounding ecosystems and the formation of fatbergs (flushed non-biodegradable solid matter that forms a mass in a sewer system).

To sum up all of the above; even if a product plainly states that it’s ‘flushable’, think twice before endangering your pricey sewage system, as well as, the environment!

For more advice, check-ins and plumbing solutions, contact DCM Plumbing & Drainage today. Stay tuned for more tips, answers, preventative measures and solutions from Gold Coast plumbing experts.

Blocked drains are a major inconvenience and something you want to take care of as soon as possible. Letting it go too long can lead to more costly plumbing work and may interfere with your ability to use your drains.

One of the leading causes of blocked drains is putting something down that shouldn’t go down. However, there are other causes of blocked drains and knowing what they are can help you prevent the problem and here at DCM Plumbing and Drainage, we can help.

When you shower or bathe, you naturally lose some hairs that go down the drain. Hair tends to collect in the drains and over time can build up to the point that you end up with a blocked drain.

Hair can also bind with other items that have gone down the drain, preventing it from being flushed down properly. Use a guard in your drain to collect the hair and prevent the issue.

Even with a quality garbage disposal unit, some things shouldn’t go down your kitchen drain. Fat and grease tend to coat the pipes, trapping other items that go down, leading to a blockage.

Rice and pasta absorb liquid and get bigger while coffee grounds and eggshells collect other debris and turn into globs that can easily block your drains. It’s best to put all food waste in the rubbish bin instead of the kitchen sink.

The leading cause of blockages, as mentioned above, is putting things into your drains that don’t belong there.

This can be because you don’t realise it’s a bad idea or because you have children who are experimenting in the drains. Either way, you can prevent a blockage by not flushing anything down the toilet except human waste and toilet tissue.

In the sink drains, avoid putting large amounts of dirt, pebbles, toys, stickers, and other small items down.

You don’t have a lot of control over this issue, but tree roots are one of the leading causes of blocked drains on the Gold Coast. If you have any kind of leak or crack in your pipes, large or small, it can lead to root build-up that can block the pipes and cause overflow in your drains.

Clearing those roots is a job best left to the professionals and we’re happy to help you get it done right.

If you have a blocked drain, call DCM Plumbing and Drainage for help right away. We can deal with it as an emergency if required.

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Get in touch today!

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